📦 Shipping Policy

Last Updated: January 24, 2026

1. Shipping Areas

• We ship to: Canada only 🇨🇦
• International shipping: Not available at this time
• PO Boxes and rural addresses accepted

2. Shipping Costs

• Shipping costs are calculated at checkout based on your location
• Rates are managed through Stripe and displayed before you complete your order
• Shipping options may include:
  • Standard Shipping (most economical)
  • Express Shipping (faster delivery, when available)
• Shipping costs are separate from product prices

3. Processing & Production Time

Regular Products (Keychains, Plant Pots, Phone Stands, Desk Organizers)

• Production time: 1-3 days (printing + finishing)
• Total time to ship: 3-7 days after order
• Items are made-to-order (we don't keep inventory)

Custom Figurines (AI-Designed)

• Design & Model Creation: 3-5 days
• Approval Process: 1-2 days (waiting for your approval)
• Printing & Finishing: 3-5 days
• Total time: 7-14 days from order to shipment
• Timeline may vary based on design complexity

4. Delivery Time

After shipping:

• Standard Shipping: 5-10 business days
• Express Shipping: 2-5 business days (when available)
• Delivery times are estimates and not guaranteed
• Delays may occur during holidays or bad weather

5. Order Tracking

• Tracking information provided when available
• You'll receive an email with tracking details once shipped
• Not all shipping methods include tracking
• Contact us if you haven't received tracking within 5 days of order

6. Shipping Address

• Please provide accurate shipping information
• We are not responsible for delays or non-delivery due to incorrect addresses
• Address changes must be requested within 24 hours of ordering
• After shipping, address changes are not possible

7. Lost or Damaged Packages

Lost Packages

• If tracking shows "delivered" but you didn't receive it:
  • Check with neighbors
  • Check all entry points to your home
  • Wait 48 hours (sometimes marked delivered early)
  • Contact us if still missing after 48 hours
• We'll work with carrier to locate package
• Replacement or refund provided if package confirmed lost

Damaged Packages

• Contact us within 7 days of delivery with photos
• We'll replace damaged items at no cost
• Keep all packaging for inspection if needed
• We are not responsible for damage after delivery confirmation

8. Delays & Issues

• We'll notify you of any significant delays
• Printing issues may extend production time
• Custom designs require approval before shipping
• Holiday periods may experience delays
• Weather events may impact delivery times

9. Refused or Undeliverable Packages

• If package is refused or returned to us:
  • Original shipping costs are non-refundable
  • Customer responsible for return shipping costs
  • Refund issued minus shipping costs
• If package is undeliverable due to incorrect address:
  • Customer pays for reshipping
  • Or refund issued minus shipping costs

10. Holidays & Busy Periods

• Extended processing times during:
  • Christmas/New Year (December 15 - January 5)
  • Valentine's Day (February 1-14)
  • Back to School (late August)
• Order early for gift giving
• We'll post notices on the website about holiday schedules

11. Packaging

• Items carefully packaged to prevent damage
• Eco-friendly packaging when possible
• Bubble wrap or paper padding for protection
• Gift wrapping not available at this time

12. Contact About Shipping

Questions about your shipment?

• Email: ilay@funyoung.org
• Response time: 1-2 business days
• Include your order number in all inquiries

13. Future Plans

We're working on:

• Faster shipping options
• Better packaging
• Maybe international shipping someday!

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Thank you for your patience! This is a learning business, and we're doing our best to get your awesome 3D prints to you safely! 🚚✨

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