💵 Refund & Return Policy

Last Updated: January 24, 2026

1. Standard Products (Keychains, Plant Pots, Phone Stands, Desk Organizers)

Return Window

• Returns accepted within 7 days of delivery
• Item must be unused and in original condition
• Include all original packaging if possible

Return Process

1. Email us at ilay@funyoung.org with:
   • Order number
   • Reason for return
   • Photos of the item (if applicable)
2. Wait for return approval and instructions
3. Ship item back to address provided
4. Refund issued within 5-10 business days after we receive the item

Return Shipping Costs

• Customer's choice to return: Customer pays return shipping
• Our error or defect: We pay return shipping

Refund Amount

• Full product price refunded
• Original shipping costs are not refunded
• Refund issued to original payment method

2. Custom Figurines (AI-Designed Products)

⚠️ Important: No Refunds After Production Starts

• Custom figurines are made specifically for you
• Cannot be refunded once we start creating the 3D model
• You'll have a chance to approve the design before printing
• This is the time to request changes!

Cancellation Window

• Before 3D model creation starts: Full refund available
• During design approval: Can request changes or cancel (full refund)
• After approval for printing: No refund (production has started)

Design Approval Process

1. AI generates image options → You select one
2. We create 3D model (1-3 days)
3. You review and approve the 3D model ← Last chance for changes!
4. We print and ship

Once you approve the 3D model for printing, the sale is final.

Defective Custom Figurines

• If figurine arrives damaged or defective: we'll replace it
• Contact us within 7 days with photos
• Replacement at no cost
• "Defective" means broken, missing parts, or printing errors
• "Not liking the design" is not a defect (you approved it before printing!)

3. Damaged or Defective Items

Our Commitment

If your item arrives damaged or has printing defects, we'll make it right!

What Qualifies as Defective?

• Broken parts
• Significant printing errors (layers separated, holes in print)
• Missing pieces
• Wrong item shipped
• Wrong color (if color was specified)

What's NOT Considered Defective?

• Minor layer lines (normal for 3D printing)
• Slight color variations from photos
• Small surface imperfections
• Size variations within 5%
• Personal preference ("I don't like it anymore")

Damage Claim Process

1. Email us within 7 days of delivery
2. Include:
   • Order number
   • Clear photos of damage/defect
   • Description of issue
3. We'll review and respond within 1-2 business days
4. Options:
   • Replacement: We send a new one (most common)
   • Refund: Full refund if replacement not possible

4. Order Cancellations

Before Production Starts

• Contact us within 24 hours of ordering
• Full refund if production hasn't started
• Email: ilay@funyoung.org with order number

After Production Starts

• Standard products: May be cancelled if not yet shipped (partial refund)
• Custom products: Cannot be cancelled

5. Non-Returnable Items

The following cannot be returned for refund:

• Custom figurines after design approval
• Items damaged by customer after delivery
• Items returned after 7-day window
• Items not in original condition (used, broken)
• Items without proof of purchase

6. Wrong Item Received

• If we shipped the wrong item, we'll fix it immediately!
• Contact us within 7 days
• We'll send correct item at no cost
• You can keep or return the wrong item (we'll provide prepaid label)

7. Refund Timeline

• Approval: 1-2 business days after receiving return
• Processing: 3-5 business days to process refund
• Bank/Card: 5-10 business days for funds to appear
• Total: Up to 2-3 weeks from when you ship the return

8. Exchanges

• We don't offer direct exchanges
• If you want a different item:
  1. Return the original item for refund
  2. Place a new order for the item you want
• This ensures fastest service and correct inventory

9. Special Circumstances

Gifts

• Returns processed same as regular orders
• Refund goes to original purchaser
• Gift recipient should contact purchaser for returns

Repeated Returns

• We track return patterns to prevent abuse
• Excessive returns may result in account restrictions
• We're a small business - please order thoughtfully!

10. Contact for Returns

Email: ilay@funyoung.org

Response Time: 1-2 business days

Include: Order number, reason for return, and photos (if applicable)

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Our Promise: We're learning and growing! If something's not right, we'll do our best to make it right. Thank you for supporting a young entrepreneur! 🙏

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